About the course
Customer Service is a challenging job no matter what industry we’re in, but the challenges have only increased in our current climate. Customer service has lately been made more challenging by the closure of physical office spaces and enforcement of social distance regulations in retail and hospitality settings. Our Level 2 Certificate in Principles of Customer Service will equip learners how to manage customer service effectively and efficiently no matter the setting or circumstance.
A scenario where this course proves to be valuable is in hybrid customer service teams. Some employees are currently working from home while others are working in the office, but excellent customer service should be delivered in both settings. Our Level 2 Certificate in Principles of Customer Service will provide learners with the knowledge to properly manage this situation, tackle new customer service issues with confidence, and take their customer service skills to any industry.